The loan with no lender
A ticket I wrote in 2022 asking for a few days to clean up the checkout templates has now outlived 2 project management tools, and in 3 years not one person has argued against doing it.
The third proposal
A proposal landed in August to rebuild a client platform from scratch, and when I went digging in the shared drive I found two older ones saying almost exactly the same thing.
Button colors and Black Friday
A former coworker asked whether to take an in-house job, and the most useful thing I learned from mine is to ask who gets the interesting work.
We billed them for the cleanup
A WordPress site I'd done the front end for at my old agency spent about two months redirecting phones to a sweepstakes page, and the invoice for cleaning it up was larger than a year of the maintenance nobody had ever sold them.
Can the client do that themselves?
An account manager watched the Page Builder demo in April and asked whether the client could do that themselves, and my job since then has mostly been deciding what that means.
Cron schedules and cache windows
The merchandiser at a client could tell me how long a price change took to appear on the store, morning and afternoon separately, and nobody on our side could have told you either number.